Solutions

Content
Services

enChoice Content Services empowers your enterprise content for a new era.

With robust solutions that streamline content management and enhance data accessibility, you’ll be positioned to leverage AI technologies to their fullest potential. enChoice Content Services supports your seamless transition to an AI-driven environment, unlocking new efficiencies and fueling opportunities for growth.

Poor User Experience

Vast amount of content makes it difficult to quickly locate, share, and use documents, resulting in productivity decline and poor user experience.

Lost Customers

Gaps in maintaining compliance and meeting security requirements results in fines, damaged reputations, and lost customers.

Lost Opportunites

Information is buried in documents, resulting in poor decision making, productivity decline and lost opportunities.

Reduced Innovation

Managing systems and upgrades are time consuming for IT, causing increased costs and reducing innovation.

Portals

Self-Service Citizen Portal - Streamline service requests and empower citizens with 24/7 real-time process visibility.

Agency Portal - Provide your staff with complete transparency and a unified interface for approvel tasks.

Case Management

Automation is the key to improving citizen request management which involve multiple people, documents, processes, policies and requirements. Our case management solution automates the entire process.

Integration

Our Citizen Services for Government Solution is designed to seamlessly connect with your agency’s technology platforms as well as accross other external agencies and providers.

Digital Content

Reduce or eliminate paper-based, manual processing by encourgaing citizens to submit requests online as digital content that is stored, shared and managed in a secure centalized repository.

enChoice is 100% Focused on Fueling Your Enterprise Content

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Benefit from our Experience

For the last 30 years, we have helped over 800 organizations world-wide improve their business processes with enterprise content automation.

Get the Most out of Your Investment

Whether it’s implementing a new solution or maximizing the performance of your current platform, we’ll help you achieve your business goals.

Partner with a Leader in Enterprise Content

enChoice is IBM Gold Business Partner, and our SME’s have extensive certifications in IBM Cloud Pak for Business Automation.

Profit from Our Deep Domain Expertise

Our employes average 15+ years in the Business Content Automation space with deep domain expertise in IBM CloudPak for Business Automation.

Reach your Business Goals Faster

enChoice has developed KwikNAV accelerators for the IBM Cloud Pak for Business Automation suite that allow you to get to where you want to go, faster.

Focus on your Bottom Line

enChoice Managed Services allow your internal resources to focus on the strategic initiatives that are critical to your business success.

enChoice and IBM

Our deep expertise includes architecting, designing, installing, upgrading, migrating, and administering CP4BA environments.

IBM FileNet P8
IBM Datacap
IBM Content Manager OnDemand (CMOD)
IBM CM8
IBM Business Automation Workflow (BAW)
IBM Enterprise Records (IER)
IBM Content Navigator (ICN)
IBM Robotic Process Automation (RPA)

Content services is used across industries

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Insurance

Policy underwriting
Property and casualty claims
Life insurance
Attending physician reports
Appraisals
Enrollment
Investigations
Agents and brokers
Fraud investigations

Healthcare

Medical claims
Health records
Attending physician reports
Explanation of Benefits
Enrollment
Prescription processing
Genetic testing
Pharmaceutical drug submission
Patient onboarding and discharge

Government

Benefits management
Social services eligibility
Tax processing
Permits and licenses
Program enrollment
Task management

Banking

Account opening
Loan processing
Cross sell/upsell
Account servicing
Branch automation
Investment Banking
Trade finance
Self-service customer Statements
Investment reports
Mobile banking
Fraud investigations

Energy & Utilities

Account Opening
Permits & Planning
Operator qualifications
Maintenance testing
Correspondence
Customer bills online
Regulatory reporting
Compliance

Retail

Seasonal employee onboarding
Product sourcing
Product Recalls
Shop lifting
Call centers and complaints
Advertisement management

Cross Industry

Accounts Payable
HR files
Employee on-boarding
Correspondence
Collaborative authoring
Records management
Contracts management
Legal
Call centers
Complaints management
Regulatory & Compliance

Telecom

Customer bills online
Mobile account opening
Video management
Cell tower repairs
Real estate

Why Choose enChoice and
IBM CloudPak for Business
Automation (CP4BA)?

30

Thirty years of experience

80%

Up to 80% boost in productivity with CP4BA. *

395%

395% return on investment (ROI) with CP4BA. *

* ”The Total Economic Impact™ Of IBM Cloud Pak For Business Automation.” Forrester, July 2022

IBM CloudPak for Business Automation (CP4BA) Features

Content Services

Collect, enrich, manage and govern enterprise content so it can be deployed efficiently accross any cloud and within any application.

Intelligent Capture

Automate and simplify the conversation of unstructured content into valuable data from both paper and digital documents and images.

Workflow

Run your business by automating case and process workflows to reduce or eliminate time-consuming tasks.

Decision Management

Make precise and personalized decisions by creating and managing your business rules and managing your business rules independently from applications and processes.

Robotic Process Automation

Automate business and IT processes at scale with software robots that act on AI insights to complete tasks with no lag time.

Lifecycle and Information Governance

Establish a structured, compliant, and organized environment essential for effective AI model training and decision-making.

Content Services

Collect, enrich, manage and govern enterprise content so it can be deployed efficiently accross any cloud and within any application.

Intelligent Capture

Automate and simplify the conversation of unstructured content into valuable data from both paper and digital documents and images.

Workflow

Run your business by automating case and process workflows to reduce or eliminate time-consuming tasks.

Decision Management

Make precise and personalized decisions by creating and managing your business rules and managing your business rules independently from applications and processes.

Robotic Process Automation

Automate business and IT processes at scale with software robots that act on AI insights to complete tasks with no lag time.

Lifecycle and Information Governance

Establish a structured, compliant, and organized environment essential for effective AI model training and decision-making.

enChoice and FileNet

enChoice is a Gold IBM Business Partner that will help you get the most out your IBM FileNet investment.

IBM FileNet is a flexible, full-featured content services solution that uses AI to deliver deep insights from your structured and unstructured content.

enChoice provides expert cloud, on-prem and hybrid implementations and was the first and is the largest, top-rated IBM FileNet Primary Support Provider (PSP).

Mission Critical Support

You can rest easy with 24/7/365 Mission Critical Support and 1-hour response time to sustain high availability of your business-critical Content Services applications.

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Real Time Monitoring & Reporting

Real-time application monitoring 24x7x365 with Active Insight into your application health.

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Application Administration

Let our application administration experts augment your staff, so your internal resources can focus on new applications and solutions.

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Upgrade Protection

Avoid unplanned and unbudgeted vendor upgrades and enjoy a predictable cost of ownership.

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Information Governance

Our IBM FileNet solutions minimize operational impact, offer intuitive interfaces, and include a comprehensive maturity assessment base don ARMA International’s best practices.

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Technical Account Management

enChoice Technical Account Managers develop a deep understanding of your environments and applications.

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Fast & Easy

“It’s been a pleasure and great experience. Quite frankly refreshing to see a company truly dedicated to the clients’ needs, no matter what the size of the company.”

Client Focused

“It’s been a pleasure and great experience. Quite frankly refreshing to see a company truly dedicated to the clients’ needs, no matter what the size of the company.”

Quality Matters

“It’s been a pleasure and great experience. Quite frankly refreshing to see a company truly dedicated to the clients’ needs, no matter what the size of the company.”

Extra Mile

“It’s been a pleasure and great experience. Quite frankly refreshing to see a company truly dedicated to the clients’ needs, no matter what the size of the company.”

24/7

“It’s been a pleasure and great experience. Quite frankly refreshing to see a company truly dedicated to the clients’ needs, no matter what the size of the company.”

Minimal Downtime

“It’s been a pleasure and great experience. Quite frankly refreshing to see a company truly dedicated to the clients’ needs, no matter what the size of the company.”

enChoice Managed Services for IBM FileNet

enChoice Managed Services was the first and is the largest, top-rated IBM Primary Support Provider (PSP).

enChoice Managed Services for IBM FileNetP8 provides “Predictable Cost of Ownership” around managing content retention in your FileNet P8 repository.

The Benefits

Upgrade Protection for IBM FileNet P8
24/7/365 Mission Critical Support
Total application administration
Comprehensive monitoring & reporting
Complete Content Lifecycle Management (CLM)

Moving IBM FileNet to the Cloud

enChoice Cloud Services ensures your information assets are secured in the cloud. Our hosting providers and security offerings provide the reliability, scalability, and flexibility required to maintain business continuity and protect your assets.

Established practices to configure and migrate your environment to meet compliance requirements
Best practice installation and configuration of each environment
Performance tuning as needed of the application, application server, and database
Faster and more efficient troubleshooting and resolution due to detailed understanding of the system
enChoice Cloud Services hosting providers include IBM Cloud, ARMOR, Amazon Web Services and Azure.

enChoice Cloud Services hosting providers:

Content Lifecycle Management for IBM FileNet

enChoice's Content Lifecycle Management (CLM) solution is a full-featured add-on to FileNet P8 versions 5.5 and later, that makes retention management intuitive and cost-effective.

enChoice’s Content Lifecycle solution complements FileNet Content Platform Engine (CPE) and IBM Content Navigator (ICN).

A Content Navigator plug-in provides the front-end services, so its handling is very easy and intuitive.
From the Content Navigator UI reports, approvals, deletions, and holds are managed seamlessly.
The background processing in FileNet is controlled and executed by the CLM Service Manager, which is part of the solution. No additional code or components required!

IBM FileNet Webinars & Videos

All Videos and Webinars View all

Videos and Webinars

Predictable Costs of OwnershipThrough Managed Services

Blog

IBM’s Sub-Capacity Licensing Updates - What You Need to Know

White Papers

Your Free Guide to Mapping Out Your Businesses AI Journey

KwikNAV by enChoice

KwikNAV by enChoice is a suite of accelerators for your IBM CloudPak for Business Automation systems, designed to maximize your operational efficiency, productivity, and compliance.

KwikNAV Integrator

KwikNAV Integrator is your fast track to seamless FileNet integration with your business systems. By harnessing REST operations, it removes the need for complex coding or deep knowledge of FileNet’s backend. With just a few simple API calls, KwikNAV Integrator streamlines the integration process, reducing project timelines and saving you both time and resources.

The Benefits

Search for content using metadata
Download content
Utilize to read annotations
Multiple authentication mechanisms (Single Sign-On capable, SPNEGO and Basic Authentication)
Logging and error handling
Supports External data sources
Multi-Tab Viewer – view multiple related documents simultaneously
Developers interface with simple HTTP operations
All IBM viewer functionality and security are retained

KwikNAV Files

With KwikNAV Files, business users can import, export, and transform large volumes of documents in FileNet—no IT needed. Schedule jobs, run them unattended, or perform tasks on the fly.

The Benefits

Easily perform complex document imports and exports
Off the shelf solution maintained by enChoice:

On-going support
Compatibility with FileNet versions

Designed for use by Business Analysts
Cost savings/efficiency
Enhances regulatory compliance

KwikNAV Data

KwikNAV Data simplifies adding and searching documents in FileNet by connecting system-of-record data across your enterprise. It streamlines IBM Content Navigator integration with external data sources, leveraging EDS capabilities for a seamless user experience.

The Benefits

Highly Flexible
UI Configuration
Dynamic Choice List
Parent-Child Field Relationship
Multiple Parent-Child Field Relationship
Dynamic Data Lookup
Dynamic Field Metadata Manipulation

KwikNAV Physical Records

KwikNAV Physical Records enables seamless management of physical records alongside electronic content in IBM FileNet. It helps track, manage, and locate physical records across multiple locations through IBM Content Navigator integration.

The Benefits

Seamless Integration
Library Functions
Multiple Requests
Barcode Driven
File Clerk Focused
File Room Management
Desktop and Mobile Ready
Multiple Locations

Trusted by the biggest and brightest.

Our industry-leading solutions make information smarter and more accessible to the most successful companies in the world.

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IBM Content Manager OnDemand (CMOD)

Harness AI's full potential to improve operations, enhance decision making and gain a competitive edge.

In today's fast paced business environment, the ability to quickly adapt to changes is crucial. IBM Content Manager on Demand empowers you to leverage the full potential of your data archives for strategic growth and innovation.

Whether you’re targeting a new deployment, migrating from an old legacy solution, or if you already have IBM Content Manager On Demand deployed, we can help you integrate with AI technologies to enable advanced data analytics, machine learning and natural language processing capabilities.

CMOD: Cross-Industry Use Cases

IBM CMOD lets you to design and implement solutions that align with operational goals and compliancy requirements.

Finance

In the financial services sector, Content Manager OnDemand is used to manage vast amounts of transactional documents such as statements, invoices, and account records. IBM CMOD enables organizations to effectively capture, store, and retrieve documents to comply with regulatory requirements, facilitate audits and improve customer services through quick access to financial information.