Customer Support

Industries

Government

enChoice’s Citizen Services for Government is a request-triggered, content and process automation solution applicable to any Government Agency that receives Citizen requests, which need to go through a certification, eligibility, or review process.

Automate Citizen Engagement

enChoice’s Managed Services team of experts will support your content services infrastructure while you transform your business and improve your customer experience.

Is your government agency struggling with outdated, inefficient, and non-transparent citizen request processes that create administrative, compliance, and reporting challenges, leading to errors, wasted time, and increased costs?

enChoice Citizen Services for Government offers a comprehensive solution to transform your agency’s citizen request management. Leveraging the powerful IBM Cloud® Pak for Business Automation - components include:

Portals

Self-Service Citizen Portal - Streamline service requests and empower citizens with 24/7 real-time process visibility.

Agency Portal - Provide your staff with complete transparency and a unified interface for approvel tasks.

Case Management

Automation is the key to improving citizen request management which involve multiple people, documents, processes, policies and requirements. Our case management solution automates the entire process.

Integration

Our Citizen Services for Government Solution is designed to seamlessly connect with your agency’s technology platforms as well as accross other external agencies and providers.

Digital Content

Reduce or eliminate paper-based, manual processing by encourgaing citizens to submit requests online as digital content that is stored, shared and managed in a secure centalized repository.

Portals

Self-Service Citizen Portal - Streamline service requests and empower citizens with 24/7 real-time process visibility.

Agency Portal - Provide your staff with complete transparency and a unified interface for approvel tasks.

Case Management

Automation is the key to improving citizen request management which involve multiple people, documents, processes, policies and requirements. Our case management solution automates the entire process.

Integration

Our Citizen Services for Government Solution is designed to seamlessly connect with your agency’s technology platforms as well as accross other external agencies and providers.

Digital Content

Reduce or eliminate paper-based, manual processing by encourgaing citizens to submit requests online as digital content that is stored, shared and managed in a secure centalized repository.

Transforming Citizen-Facing Services

For any citizen requests for certification, eligibility or review process, including:

What we do

  • Public Safety or Justice Department

Department of Education

  • Teacher Certification
  • Child Nutrition Programs

Department of Revenue

  • Tax Processing
  • Workers’ Compensation

Department of Transportation

  • DMV Services

Department of Health and Family Services

  • Domestic Relations/Child Support
  • Opiod Settlement Services

Secretary of State

  • Grants
  • Professional Licensing

Department of Natural Resources/Environmental Management

  • Grants
  • Professional Licensing

Use Case

Solving Teacher Certification Challenges

Challenges

The State Department of Education for a Southeastern US state needed to transform a teacher certification process that struggled with:

  • Complicated and time-consuming process for applicants
  • Labor-intensive application processing, often involving rework
  • Delayed application approvals
  • Limited traceability and transparency into the work process
  • High customer services call volume

Solutions

Leveraging IBM’s powerful Cloud Pak for Business Automation, enChoice’s Teacher Certification System (TCS) is a comprehensive solution for online application submission, workflow tracking, party services and reporting systems.

Benefits

  • Reduced time-to-awarded-certifications - from months to weeks or days
  • Full transparency and traceability for administrators and applicants
  • Reduced FTE requirements to support the certification process
  • Significant cost savings

Use Case

Supporting Victims of Crime

Challenges

The Crime Victims Compensation Program for a Southwestern US state needed to transform a system that faced multiple challenges including:

  • Slow payments for victims of crimes
  • Growing caseloads
  • Lack of automation and process integration
  • Timliness of communications

Solutions

Building on the base framework of IBM Cloud Pak for Business Automation, enChoice developed and deployed the Crime Victim Compensation System (CVCS) and end-to-end digital automation solution that provides a self-service portal that supports all key stakeholders - victims, law enforcement, advocates and services.

Benefits

  • Reduction in the number of day to first payment by 30-40%
  • Consoldated and modernized applications support benefits adminstration
  • Compliance with State and Federal regulations and reporting requirements
  • Significant cost savings

Resources

Explore Powerful Citizen Services for Government Resources

All Videos and Webinars View all
Videos and Webinars

Predictable Costs of OwnershipThrough Managed Services

Blog

IBM’s Sub-Capacity Licensing Updates - What You Need to Know

News

Your Free Guide to Mapping Out Your Businesses AI Journey

fyi Records by enChoice

The simple, secure way to streamline and manage your open records requests

Learn More

Have questions not in the FAQs? Reach out and one of our Solution Specialists can help answer them.

Contact us

Frequently Asked Questions

Still have questions about our Solutions for Government?