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Managed
Services

Will your organization be able to embark on key Cloud, Automation, and AI initiatives with your internal resources focused on maintaining your Content Services systems?

enChoice Managed Services will help you scale, grow, and support your strategic Content and AI initiatives.

Explore Our Managed Services

Our industry-leading solutions make information smarter and more accessible to the most successful company’s in the world.

Learn about Managed Services

Mission Critical Support

You can rest easy with 24/7/365 Mission Critical Support and 1-hour response time to sustain high availability of your business-critical Content Services applications.

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Mission Critical Support

We ensure your system’s availability, performance, regulatory compliance, and mitigate the risks of resource loss. Our Mission Critical Support provides a single point of contact, primary and secondary support engineers, and a dedicated certified staff. We also provide:

  • Patch Management
  • Process Management Repository (PMR) Review
  • Response & Resolution time tracking
  • Optional Custom Application Support

Real Time Monitoring & Reporting

Real-time application monitoring 24x7x365 with Active Insight into your application health.

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Real Time Monitoring & Reporting

Leave the constant monitoring of your system and resources to us, so you can focus on other important business objectives. Improve performance and reduce system interruptions with automated error alerts, health status notifications, and proactive issue resolution. We also offer SLA compliance monitoring and reporting in addition to optional services such as:

  • User Analytics and Monitoring of Remote Users
  • Advanced Security Monitoring for Hosted Environments

Application Administration

Let our application administration experts augment your staff, so your internal resources can focus on new applications and solutions.

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Application Administration

Our Application Administration services provide agile responses to your ever-evolving business needs. We ensure your system's availability, performance, and regulatory compliance, so you can focus on what matters most.

Enjoy peace of mind with our proactive and on-demand administration, expertly managing configuration and definition changes to keep your operations running smoothly and efficiently. Let us handle the complexities, ensuring your systems are always optimized and compliant, empowering your business to thrive.

Upgrade Protection

Avoid unplanned and unbudgeted vendor upgrades and enjoy a predictable cost of ownership.

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Upgrade Protection

Ensure your systems are always in compliance and up-to-date with enChoice Upgrade Protection. Our methodology minimizes operational impact while keeping your systems aligned with vendor support policies and regulatory requirements.

Available for IBM FileNet, IBM Content Manager OnDemand (CMOD), IBM Datacap, and Tungsten Automation, Upgrade Protection ensures seamless patching and updates, so you can focus on driving your business forward.

Information Governance

Our IBM FileNet solutions minimize operational impact, offer intuitive interfaces, and include a comprehensive maturity assessment base don ARMA International’s best practices.

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Information Governance

Enhance your content management with our Content Lifecycle Management (CLM) solution for IBM FileNet. We provide secure, compliant approval processes for content deletion, event-based retention management, retention policy mapping, ongoing support, and configurable reports.

Want to refine your Information Governance strategy? Our Information Governance Maturity Assessment, based on ARMA International’s best practices, offers a clear snapshot of your organization's current IG status and helps fine-tune your future strategy.

Technical Account
Management

enChoice Technical Account Managers develop a deep understanding of your environments and applications.

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Technical Account Management

Our Technical Account Managers (TAMs) become trusted advisors, deeply understanding your environments and applications. They develop strong technical relationships with your team, serving as a single point of escalation for all technical questions and issues.

TAMs provide consistent, ongoing communication by attending weekly calls and key meetings, ensuring seamless issue resolution and proactive support.

Mission Critical Support

You can rest easy with 24/7/365 Mission Critical Support and 1-hour response time to sustain high availability of your business-critical Content Services applications.

Learn More

Real Time Monitoring & Reporting

Real-time application monitoring 24x7x365 with Active Insight into your application health.

Learn More

Application Administration

Let our application administration experts augment your staff, so your internal resources can focus on new applications and solutions.

Learn More

Upgrade Protection

Avoid unplanned and unbudgeted vendor upgrades and enjoy a predictable cost of ownership.

Learn More

Information Governance

Our IBM FileNet solutions minimize operational impact, offer intuitive interfaces, and include a comprehensive maturity assessment base don ARMA International’s best practices.

Learn More

Technical Account Management

enChoice Technical Account Managers develop a deep understanding of your environments and applications.

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Fast & Easy

“It’s been a pleasure and great experience. Quite frankly refreshing to see a company truly dedicated to the clients’ needs, no matter what the size of the company.”

Client Focused

“It’s been a pleasure and great experience. Quite frankly refreshing to see a company truly dedicated to the clients’ needs, no matter what the size of the company.”

Quality Matters

“It’s been a pleasure and great experience. Quite frankly refreshing to see a company truly dedicated to the clients’ needs, no matter what the size of the company.”

Extra Mile

“It’s been a pleasure and great experience. Quite frankly refreshing to see a company truly dedicated to the clients’ needs, no matter what the size of the company.”

24/7

“It’s been a pleasure and great experience. Quite frankly refreshing to see a company truly dedicated to the clients’ needs, no matter what the size of the company.”

Minimal Downtime

“It’s been a pleasure and great experience. Quite frankly refreshing to see a company truly dedicated to the clients’ needs, no matter what the size of the company.”

System HealthChecks

Are your Capture and Content Management systems running at optimal performance? Answer a few questions and get a custom report on the health of your systems.

Learn about Managed Services

Products we manage

Learn More About Managed Services for our other products

IBM FileNet P8

IBM Image Services

IBM FileNet Capture

IBM CM8

IBM Content Manager OnDemand (CMOD)

ASG/ Mobius ViewDirect

The benefits of Support Services

The benefits of enChoice Managed Services for Content Services, include:

Lower cost and improve efficiency

enChoice Managed Services helps you drive down operational costs and enables investment. while allowing your internal resources to focus on the strategic initiatives that are critical to the success of your business. We consistently see significant cost savings of 50% or more vs. alternative solutions.

Gain access to expert talent and skills

enChoice Managed Services are delivery by experienced. certified and highly skilled systems engineers. We provide a single point of contact for all of your issues. giving you greater access to talent and skills with a variety of expertise and industry knowledge.

Transform your ECM/ERM to the cloud

enChoice Managed Services Enable companies to transform to CLOUD systems such as infrastructure as a service (laaS)/Platform as a Service (PaaS).

Mitgate risk and increase agility

enChoice Managed Services help companies mitigate the risks of new technologies. provide greater agility to meet client needs by streamlining application implementation. increasing operational efficiencies. and ensuring consistent delivery of services.

Lower cost and improve efficiency

enChoice Managed Services helps you drive down operational costs and enables investment. while allowing your internal resources to focus on the strategic initiatives that are critical to the success of your business. We consistently see significant cost savings of 50% or more vs. alternative solutions.

Gain access to expert talent and skills

enChoice Managed Services are delivery by experienced. certified and highly skilled systems engineers. We provide a single point of contact for all of your issues. giving you greater access to talent and skills with a variety of expertise and industry knowledge.

Transform your ECM/ERM to the cloud

enChoice Managed Services Enable companies to transform to CLOUD systems such as infrastructure as a service (laaS)/Platform as a Service (PaaS).

Mitgate risk and increase agility

enChoice Managed Services help companies mitigate the risks of new technologies. provide greater agility to meet client needs by streamlining application implementation. increasing operational efficiencies. and ensuring consistent delivery of services.

Fast & Easy

“It’s been a pleasure and great experience. Quite frankly refreshing to see a company truly dedicated to the clients’ needs, no matter what the size of the company.”

Client Focused

“It’s been a pleasure and great experience. Quite frankly refreshing to see a company truly dedicated to the clients’ needs, no matter what the size of the company.”

Quality Matters

“It’s been a pleasure and great experience. Quite frankly refreshing to see a company truly dedicated to the clients’ needs, no matter what the size of the company.”

Extra Mile

“It’s been a pleasure and great experience. Quite frankly refreshing to see a company truly dedicated to the clients’ needs, no matter what the size of the company.”

24/7

“It’s been a pleasure and great experience. Quite frankly refreshing to see a company truly dedicated to the clients’ needs, no matter what the size of the company.”

Minimal Downtime

“It’s been a pleasure and great experience. Quite frankly refreshing to see a company truly dedicated to the clients’ needs, no matter what the size of the company.”

A dedicated team with three decades of down-to-earth experience

enChoice’s Managed Services team of experts will support your content services infrastructure while you transform your business and improve your customer experience.

For over 30 years enChoice’s dedicated U.S. based staff of systems engineers have supported, remotely administered, and monitored the industry leading Enterprise Content Management (ECM) and Enterprise Report Management (ERM) systems to a customer base with over 800 sites worldwide. Our unparalleled experience enables us to rapidly identify and resolve issues before they become problems that impact your business.

Our results speak
for themselves

Having measured customer satisfaction on a quarterly basis since 2003, our Managed Services have consistently achieved an average satisfaction rating of 9.5 out of a possible 10 points.

Our results speak
for themselves

Having measured customer satisfaction on a quarterly basis since 2003, our Managed Services have consistently achieved an average satisfaction rating of 9.5 out of a possible 10 points.

9.5

out of 10 Customer
Satifaction Rating

Fast & Easy

“It’s been a pleasure and great experience. Quite frankly refreshing to see a company truly dedicated to the clients’ needs, no matter what the size of the company.”

Client Focused

“It’s been a pleasure and great experience. Quite frankly refreshing to see a company truly dedicated to the clients’ needs, no matter what the size of the company.”

Quality Matters

“It’s been a pleasure and great experience. Quite frankly refreshing to see a company truly dedicated to the clients’ needs, no matter what the size of the company.”

Extra Mile

“It’s been a pleasure and great experience. Quite frankly refreshing to see a company truly dedicated to the clients’ needs, no matter what the size of the company.”

24/7

“It’s been a pleasure and great experience. Quite frankly refreshing to see a company truly dedicated to the clients’ needs, no matter what the size of the company.”

Minimal Downtime

“It’s been a pleasure and great experience. Quite frankly refreshing to see a company truly dedicated to the clients’ needs, no matter what the size of the company.”

Fast & Easy

“It’s been a pleasure and great experience. Quite frankly refreshing to see a company truly dedicated to the clients’ needs, no matter what the size of the company.”

Client Focused

“It’s been a pleasure and great experience. Quite frankly refreshing to see a company truly dedicated to the clients’ needs, no matter what the size of the company.”

Quality Matters

“It’s been a pleasure and great experience. Quite frankly refreshing to see a company truly dedicated to the clients’ needs, no matter what the size of the company.”

Extra Mile

“It’s been a pleasure and great experience. Quite frankly refreshing to see a company truly dedicated to the clients’ needs, no matter what the size of the company.”

24/7

“It’s been a pleasure and great experience. Quite frankly refreshing to see a company truly dedicated to the clients’ needs, no matter what the size of the company.”

Minimal Downtime

“It’s been a pleasure and great experience. Quite frankly refreshing to see a company truly dedicated to the clients’ needs, no matter what the size of the company.”

Case Study

Phillips 66: Just 3 months to build a game-changing solution.

enChoice’s intelligent process automation solutions seamlessly connects your content across systems and workflows to improve efficiency and empower your employees to do more meaningful work.

View Success Story

Managed Services Webinars & Videos

Videos and Webinars

Predictable Costs of OwnershipThrough Managed Services

IBM’s Sub-Capacity Licensing Updates - What You Need to Know

Your Free Guide to Mapping Out Your Businesses AI Journey

Have questions not in the FAQs? Reach out and one of our Solution Specialists can help answer them.

Contact us

Frequently Asked Questions

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enChoice Managed Services?