Customer Support

Solutions

Process
Automation

Drive Efficiency, Growth and Adaptability with Process Automation

Process Automation optimizes your business by automating complex and repetitive tasks, ensuring smoother operations and helping you achieve more with less effort. This efficiency accelerates your AI journey, driving your business forward faster.

In a dynamic market, success is rarely straightforward. Process Automation allows you to scale rapidly, adapt to new challenges, enhance customer service, and explore innovative paths to outperform the competition.

Process Automation Overview

enChoice delivers and supports the complete suite of IBM Cloud Pak® for Business Automation solutions to streamline work and accelerate growth.

IBM Business Automation Workflow (BAW)

Automate your business workflows to increase productivity, efficiency and insights—on premises or on cloud.
Learn More

IBM Case Manager

Resolve complex cases by providing continuous access to information, workflows, tasks, and analytics.
Learn More

Robotic Process Automation (RPA)

Automate repetitive, rule-based tasks, freeing up staff to focus on more complex and strategic activities.
Learn More

As a Gold IBM Business Partner for over 30 years, enChoice will help  you maximize your investment in Business Process Automation.

End-to-End Process   Automation Support

System Health Checks

Our System Health Checks provide an unbiased evaluation that can identify inefficiencies, recommend improvements, and ensure your systems are fully optimized for better performance and cost savings. Our outside perspective can reveal hidden opportunities and risks that can sometimes be overlooked internally.

Implementations & Deployments

Our deep expertise with IBM technologies, proven track record of successful projects, and commitment to delivering tailored solutions make enChoice a go-to partner for IBM BPA implementations and deployments.

Upgrades & Migrations

Our team offers unparalleled expertise and a structured approach to upgrades and migrations. We have deep knowledge and extensive experience with IBM Business Process Automation solutions, and we ensure a smooth transition whether you’re upgrading an existing system or migrating to a new one.

Managed Services

We have been working with IBM Content Automation platforms for over 3 decades, so we know these systems inside and out. enChoice offers continuous support and optimization, allowing your team to focus on strategic initiatives while ensuring your systems run as smoothly and efficiently as possible.

System Health Checks

Our System Health Checks provide an unbiased evaluation that can identify inefficiencies, recommend improvements, and ensure your systems are fully optimized for better performance and cost savings. Our outside perspective can reveal hidden opportunities and risks that can sometimes be overlooked internally.

Implementations & Deployments

Our deep expertise with IBM technologies, proven track record of successful projects, and commitment to delivering tailored solutions make enChoice a go-to partner for IBM BPA implementations and deployments.

Upgrades & Migrations

Our team offers unparalleled expertise and a structured approach to upgrades and migrations. We have deep knowledge and extensive experience with IBM Business Process Automation solutions, and we ensure a smooth transition whether you’re upgrading an existing system or migrating to a new one.

Managed Services

We have been working with IBM Content Automation platforms for over 3 decades, so we know these systems inside and out. enChoice offers continuous support and optimization, allowing your team to focus on strategic initiatives while ensuring your systems run as smoothly and efficiently as possible.

AI and Process Automation Use-Case Examples

How Process Automation and Artificial Intelligence (AI) work together to enhance operational efficiency and drive innovation.

Let’s Talk

Recruitment and Onboarding

Process Automation Component: Automates the scheduling of interviews, the collection of application documents, and the onboarding process.

AI Component: Screens resumes, matches candidates to job descriptions, and even predicts candidate success based on historical hiring data.

Invoice Processing and Reconciliation

Process Automation Component: Handles the extraction and input of invoice data into accounting systems, processes payments, and updates records.

AI Component: Uses machine learning algorithms to detect anomalies, verify invoice accuracy, and predict cash flow trends based on historical data.

Regulatory Reporting and Monitoring

Process Automation Component: Automates the collection and submission of compliance documents and reports.

AI Component: Uses machine learning to analyze and identify potential compliance risks, flagging irregularities and ensuring adherence to regulations.

Marketing Automation

Process Automation Component: Automates the scheduling and distribution of marketing content across various channels.

AI Component: Analyzes customer behavior and engagement data to personalize content, target specific customer segments, and optimize campaign performance.

Sales Reporting and Insights

Process Automation Component: Collects and compiles sales data into reports.

AI Component: Analyzes sales trends, forecasts future performance, and provides insights into sales strategies and market opportunities.

Inventory and Order Management

Process Automation Component: Automates inventory tracking, order processing, and stock level updates.

AI Component: Uses predictive analytics to forecast demand, optimize inventory levels, and suggest order quantities to prevent stockouts or overstocking.

IT Incident Response and Troubleshooting

Process Automation Component: Automates routine IT tasks such as system monitoring and incident reporting.

AI Component: Uses predictive analytics to identify potential issues before they arise and employs machine learning to troubleshoot and resolve incidents efficiently.

Customer Service

Process Automation Component: Automates responses to common customer inquiries and handles routine support tasks.

AI Component: Uses natural language processing (NLP) to understand and respond to complex customer queries, providing personalized and contextually relevant responses.

Recruitment and Onboarding

Process Automation Component: Automates the scheduling of interviews, the collection of application documents, and the onboarding process.

AI Component: Screens resumes, matches candidates to job descriptions, and even predicts candidate success based on historical hiring data.

Invoice Processing and Reconciliation

Process Automation Component: Handles the extraction and input of invoice data into accounting systems, processes payments, and updates records.

AI Component: Uses machine learning algorithms to detect anomalies, verify invoice accuracy, and predict cash flow trends based on historical data.

Regulatory Reporting and Monitoring

Process Automation Component: Automates the collection and submission of compliance documents and reports.

AI Component: Uses machine learning to analyze and identify potential compliance risks, flagging irregularities and ensuring adherence to regulations.

Marketing Automation

Process Automation Component: Automates the scheduling and distribution of marketing content across various channels.

AI Component: Analyzes customer behavior and engagement data to personalize content, target specific customer segments, and optimize campaign performance.

Sales Reporting and Insights

Process Automation Component: Collects and compiles sales data into reports.

AI Component: Analyzes sales trends, forecasts future performance, and provides insights into sales strategies and market opportunities.

Inventory and Order Management

Process Automation Component: Automates inventory tracking, order processing, and stock level updates.

AI Component: Uses predictive analytics to forecast demand, optimize inventory levels, and suggest order quantities to prevent stockouts or overstocking.

IT Incident Response and Troubleshooting

Process Automation Component: Automates routine IT tasks such as system monitoring and incident reporting.

AI Component: Uses predictive analytics to identify potential issues before they arise and employs machine learning to troubleshoot and resolve incidents efficiently.

Customer Service

Process Automation Component: Automates responses to common customer inquiries and handles routine support tasks.

AI Component: Uses natural language processing (NLP) to understand and respond to complex customer queries, providing personalized and contextually relevant responses.

Fast & Easy

“It’s been a pleasure and great experience. Quite frankly refreshing to see a company truly dedicated to the clients’ needs, no matter what the size of the company.”

Client Focused

“It’s been a pleasure and great experience. Quite frankly refreshing to see a company truly dedicated to the clients’ needs, no matter what the size of the company.”

Quality Matters

“It’s been a pleasure and great experience. Quite frankly refreshing to see a company truly dedicated to the clients’ needs, no matter what the size of the company.”

Extra Mile

“It’s been a pleasure and great experience. Quite frankly refreshing to see a company truly dedicated to the clients’ needs, no matter what the size of the company.”

24/7

“It’s been a pleasure and great experience. Quite frankly refreshing to see a company truly dedicated to the clients’ needs, no matter what the size of the company.”

Minimal Downtime

“It’s been a pleasure and great experience. Quite frankly refreshing to see a company truly dedicated to the clients’ needs, no matter what the size of the company.”

IBM Business Automation Workflow (BAW)

The most powerful path to modernization

enChoice powers your modernization journey with a flexible, unified workflow platform, leveraging IBM Business Automation Workflow (BAW). By combining the strengths of IBM Case Manager (ICM) and IBM Business Process Manager (BPM), BAW enables your business to unlock its full case management potential.

Design workflows that boost productivity, enhance team collaboration, and achieve better business outcomes. Automate repetitive tasks, streamline complex processes, and quickly adapt to new challenges, ensuring your business stays agile and competitive.

Choose enChoice to modernize smarter, work faster, and fully harness the capabilities of IBM Business Automation Workflow.

Unlock these new capabilities to advance your automations

Eliminate non-value work

Empower your business by orchestrating Robot Tasks to reduce costs and improve efficiency

Accelerate operational intelligence

Gain actionable insight with AI-powered dashboards for enhanced understanding, predictability and agility

Improve work management

Access a 360 degree view of workflow instances, activities and content for enhanced organizational oversight

Increase throughout

Get work done faster with AI-infused capabilites like intelligent task prioritization and decision recommendation

Boost productivity

Enable business users to configure and run ad-hoc activities, approvals, checklists and workflows in minutes

Reduce operating costs

Achive faster and more flexible solution deployments enabled by OpenShift Container Platform to significantly reduce operating costs

Portals

Self-Service Citizen Portal - Streamline service requests and empower citizens with 24/7 real-time process visibility.

Agency Portal - Provide your staff with complete transparency and a unified interface for approvel tasks.

Case Management

Automation is the key to improving citizen request management which involve multiple people, documents, processes, policies and requirements. Our case management solution automates the entire process.

Integration

Our Citizen Services for Government Solution is designed to seamlessly connect with your agency’s technology platforms as well as accross other external agencies and providers.

Digital Content

Reduce or eliminate paper-based, manual processing by encourgaing citizens to submit requests online as digital content that is stored, shared and managed in a secure centalized repository.

Your Business Automation Workflow Experts

If you are looking to implement new automation workflows, or are still running a legacy workflow application and looking to upgrade to IBM’s Business Automation Workflow (BAW), we are ready to help you innovate, design, and achieve your goals.

Our team has a long history of successful IBM BAW implementations across various industries, and we give you access to the latest updates, best practices, and support. We’ll ensure that your IBM BAW system is not just functional, but optimized for peak performance, maximizing your return on investment (ROI).

enChoice offers support from the initial planning stages through to post-installation. This includes consultation, deployment, customization, integration, and ongoing support, ensuring that your system continues to perform optimally.

IBM Case Manager

Reimagine your case work. We’ll help you get the most out of IBM Case Manager so your business can work smarter and make better decisions, faster.

IBM Case Manager helps your business streamline and automate complex case management processes by integrating data, content, and workflows into one cohesive system. The benefits include improved efficiency, faster decision-making, and the ability to easily adapt to changing business needs.

As an IBM Gold Business Partner for over 30 years, enChoice understands the intricacies of IBM Case Manager. Our experts have access to the latest information, best practices, and support to make sure your case management environment is set up for peak performance.

Work Smarter with IBM Case Manager and enChoice

IBM Case Manager helps you resolve complex cases by providing continuous access to information, workflows, tasks, and analytics.

Specialized Consulting

With enChoice, our approach focuses on delivering value at every stage of the consulting process. Our team offers unparalleled expertise in IBM Case Manager with tailored solutions and comprehensive support, all while focusing on delivering the best possible outcomes for your business.

Custom Implementations

enChoice doesn’t believe in a one-size-fits-all approach. We will tailor IBM Case Manager installations to your specific business processes, ensuring the system aligns perfectly with your business and operational goals.

Ongoing Support

enChoice offers support from the initial planning stages through to post-installation. This includes consultation, deployment, customization, integration, and ongoing support, ensuring that your system continues to perform optimally.

Performance Optimization

enChoice ensures that your IBM Case Manager system is not just functional, but optimized for peak performance, maximizing your return on investment (ROI). We offer system health checks to maximize efficiency as your business grows.

Specialized Consulting

With enChoice, our approach focuses on delivering value at every stage of the consulting process. Our team offers unparalleled expertise in IBM Case Manager with tailored solutions and comprehensive support, all while focusing on delivering the best possible outcomes for your business.

Custom Implementations

enChoice doesn’t believe in a one-size-fits-all approach. We will tailor IBM Case Manager installations to your specific business processes, ensuring the system aligns perfectly with your business and operational goals.

Ongoing Support

enChoice offers support from the initial planning stages through to post-installation. This includes consultation, deployment, customization, integration, and ongoing support, ensuring that your system continues to perform optimally.

Performance Optimization

enChoice ensures that your IBM Case Manager system is not just functional, but optimized for peak performance, maximizing your return on investment (ROI). We offer system health checks to maximize efficiency as your business grows.

Should You Upgrade from IBM Case Manager to IBM Business Automation Workflow (BAW)?

Consider upgrading to IBM BAW for a comprehensive solution that combines case management and process automation. IBM BAW integrates advanced workflows, automates end-to-end processes, and enhances collaboration and analytics, making it ideal for businesses looking to scale, increase flexibility, and boost efficiency.

Schedule a Free  Consultation

IBM Robotic Process Automation (RPA)

Let RPA take over the (boring) repetitive tasks that no one really enjoys doing.

IBM Robotic Process Automation (RPA) automates repetitive, rule-based tasks, allowing organizations to streamline operations, reduce errors, and boost productivity. Using "bots" to mimic human actions—like logging into applications, copying data, filling out forms, and extracting information—IBM RPA automates complex workflows across multiple systems. This frees employees to focus on more creative, meaningful work, while RPA takes care of the tedious tasks.

IBM Robotic Process Automation Features

Explore the key features that make IBM RPA a powerful tool for modern business automation.

Let’s Talk

Attended and Unattended Bots

IBM RPA supports both attended bots, which work alongside humans, and unattended bots, which operate independently without human intervention.

Integration with IBM’s Automation Platform

It seamlessly integrates with other IBM automation tools, such as IBM Business Automation Workflow and IBM Watson, providing a comprehensive automation solution.

Low-Code Development

IBM RPA offers a low-code environment, enabling users to create and manage bots with minimal programming knowledge.

AI-Powered Capabilities

Leveraging AI, IBM RPA can handle more complex tasks, such as natural language processing and decision-making.

Attended and Unattended Bots

IBM RPA supports both attended bots, which work alongside humans, and unattended bots, which operate independently without human intervention.

Integration with IBM’s Automation Platform

It seamlessly integrates with other IBM automation tools, such as IBM Business Automation Workflow and IBM Watson, providing a comprehensive automation solution.

Low-Code Development

IBM RPA offers a low-code environment, enabling users to create and manage bots with minimal programming knowledge.

AI-Powered Capabilities

Leveraging AI, IBM RPA can handle more complex tasks, such as natural language processing and decision-making.

Benefits of Robotic Process Automation (RPA)

Explore the key benefits of Robotic Process Automation (RPA) for your business.

Boost Productivity

Move repetitive tasks to always-on bots enabling employees to spend more time on innovation.

Grow Your Business

Experience cost efficiencies that occur when you automate routine, manual tasks and shift employees toward higher-revenue efforts.

Accelerate Time and Value

Create, test and deploy new automation schemes in hours, instead of days or months.

Increase Throughout

Fulfill automated tasks in seconds or minutes 24/7.

Reduce Human Error

Virtually eliminate copy-and-paste mistakes from entering the same date into mulitple syatems.

Let’s Talk About How RPA Can Impact Your Organization

Schedule a Free Consulation

Boost Productivity

Move repetitive tasks to always-on bots enabling employees to spend more time on innovation.

Grow Your Business

Experience cost efficiencies that occur when you automate routine, manual tasks and shift employees toward higher-revenue efforts.

Accelerate Time and Value

Create, test and deploy new automation schemes in hours, instead of days or months.

Increase Throughout

Fulfill automated tasks in seconds or minutes 24/7.

Reduce Human Error

Virtually eliminate copy-and-paste mistakes from entering the same date into mulitple syatems.

Let’s Talk About How RPA Can Impact Your Organization

Schedule a Free Consulation

System HealthChecks

Are your Capture and Content Management systems running at optimal performance? Answer a few questions and get a custom report on the health of your systems.

Start your HeathCheck Assessment Now

Our results speak
for themselves

Having measured customer satisfaction on a quarterly basis since 2003, our Managed Services have consistently achieved an average satisfaction rating of 9.5 out of a possible 10 points.

Our results speak
for themselves

Having measured customer satisfaction on a quarterly basis since 2003, our Managed Services have consistently achieved an average satisfaction rating of 9.5 out of a possible 10 points.

9.5

out of 10 Customer
Satifaction Rating

Fast & Easy

“It’s been a pleasure and great experience. Quite frankly refreshing to see a company truly dedicated to the clients’ needs, no matter what the size of the company.”

Client Focused

“It’s been a pleasure and great experience. Quite frankly refreshing to see a company truly dedicated to the clients’ needs, no matter what the size of the company.”

Quality Matters

“It’s been a pleasure and great experience. Quite frankly refreshing to see a company truly dedicated to the clients’ needs, no matter what the size of the company.”

Extra Mile

“It’s been a pleasure and great experience. Quite frankly refreshing to see a company truly dedicated to the clients’ needs, no matter what the size of the company.”

24/7

“It’s been a pleasure and great experience. Quite frankly refreshing to see a company truly dedicated to the clients’ needs, no matter what the size of the company.”

Minimal Downtime

“It’s been a pleasure and great experience. Quite frankly refreshing to see a company truly dedicated to the clients’ needs, no matter what the size of the company.”

Fast & Easy

“It’s been a pleasure and great experience. Quite frankly refreshing to see a company truly dedicated to the clients’ needs, no matter what the size of the company.”

Client Focused

“It’s been a pleasure and great experience. Quite frankly refreshing to see a company truly dedicated to the clients’ needs, no matter what the size of the company.”

Quality Matters

“It’s been a pleasure and great experience. Quite frankly refreshing to see a company truly dedicated to the clients’ needs, no matter what the size of the company.”

Extra Mile

“It’s been a pleasure and great experience. Quite frankly refreshing to see a company truly dedicated to the clients’ needs, no matter what the size of the company.”

24/7

“It’s been a pleasure and great experience. Quite frankly refreshing to see a company truly dedicated to the clients’ needs, no matter what the size of the company.”

Minimal Downtime

“It’s been a pleasure and great experience. Quite frankly refreshing to see a company truly dedicated to the clients’ needs, no matter what the size of the company.”

Case Study

Just 3 months to build a game-changing solution.

enChoice’s intelligent process automation solutions seamlessly connects your content across systems and workflows to improve efficiency and empower your employees to do more meaningful work.

Let’s Talk About Your Next Success Story

Business Process Automation Webinars & Videos

All Videos and Webinars View all
Videos and Webinars

Predictable Costs of OwnershipThrough Managed Services

Blog

IBM’s Sub-Capacity Licensing Updates - What You Need to Know

White Papers

Your Free Guide to Mapping Out Your Businesses AI Journey

Have questions not in the FAQs? Reach out and one of our Solution Specialists can help answer them.

Contact us

Frequently Asked Questions

Still Have Questions About  
Business Process Automation