Customer Support

Solutions

Managed
Services

Will your organization be able to embark on key Cloud, Automation, and AI initiatives with your internal resources focused on maintaining your Content Services systems?

enChoice Managed Services will help you scale, grow, and support your strategic Content and AI initiatives.

Explore Our Managed Services

Our industry-leading solutions make information smarter and more accessible to the most successful companies in the world.

Mission Critical Support

You can rest easy with 24/7/365 Mission Critical Support and 1-hour response time to sustain high availability of your business-critical Content Services applications.

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Mission Critical Support

We ensure your system’s availability, performance, regulatory compliance, and mitigate the risks of resource loss.

Our Mission Critical Support provides a single point of contact, primary and secondary support engineers, and a dedicated certified staff. We also provide:

  • Patch Management
  • Process Management Repository (PMR) Review
  • Response & Resolution time tracking
  • Optional Custom Application Support

Real Time Monitoring & Reporting

Real-time application monitoring 24x7x365 with Active Insight into your application health.

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Real Time Monitoring & Reporting

Leave the constant monitoring of your system and resources to us, so you can focus on other important business objectives.

Improve performance and reduce system interruptions with automated error alerts, health status notifications, and proactive issue resolution. We also offer SLA compliance monitoring and reporting in addition to optional services such as:

  • User Analytics and Monitoring of Remote Users
  • Advanced Security Monitoring for Hosted Environments

Application Administration

Let our application administration experts augment your staff, so your internal resources can focus on new applications and solutions.

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Application Administration

With Application Administration we deliver an agile response to your ever-evolving business needs.

Let us ensure your system availability, performance, and regulatory compliance.

We offer proactive and ad hoc administration as well as management of configuration and definition changes.

Upgrade Protection

Avoid unplanned and unbudgeted vendor upgrades and enjoy a predictable cost of ownership.

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Upgrade Protection

With Upgrade Protection, we provide assurance that you are in compliance with your vendor support policies and that your system is up-to-date with required patching for regulatory compliance.

Our upgrade methodology designed to minimize impact on operations.

Upgrade Protection is available for IBM FileNet, IBM Content Manager OnDemand (CMOD), IBM Datacap, and Tungsten Automation.

Information Governance

Our approach to Information Governance is suited to your unique records and information management challenges. We offer proven data minimization solutions, including a lifecycle management overlay for IBM FileNet.

We also offer an Information Governance Maturity Assessment, based on industry standard best practices, to help companies assess their current status, and help define or fine-tune their information strategy for the needs of tomorrow.

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Information Governance

With Content Lifecycle Management (CLM ) solution for IBM FileNet , we offer a secure and compliant approval processes for content deletion, with event-based retention management of regulated and non-regulated content, retention policy mapping guidance and ongoing support, and configurable reports and metrics.

Do you want to better understand your company’s current Information Governance status and fine-tune your future strategy? Our Information Governance Maturity Assessment, based on industry standard best practices, will give you a point-in-time measurement of an organization’s IG maturity.

Technical Account
Management

enChoice Technical Account Managers develop a deep understanding of your environments and applications.

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Technical Account Management

Our Technical Account Managers (TAMs) develop a deep understanding of your environments and applications, becoming your trusted technical advisors and advocates.

TAMs develop deep technical relationships with your team and are a single point-of-escalation for all technical questions and issues. TAMs attend weekly customer calls and key meetings, to provide consistent, ongoing communication and engagement and coordinate issue resolution.

Mission Critical Support

You can rest easy with 24/7/365 Mission Critical Support and 1-hour response time to sustain high availability of your business-critical Content Services applications.

Learn More

Real Time Monitoring & Reporting

Real-time application monitoring 24x7x365 with Active Insight into your application health.

Learn More

Application Administration

Let our application administration experts augment your staff, so your internal resources can focus on new applications and solutions.

Learn More

Upgrade Protection

Avoid unplanned and unbudgeted vendor upgrades and enjoy a predictable cost of ownership.

Learn More

Information Governance

Our IBM FileNet solutions minimize operational impact, offer intuitive interfaces, and include a comprehensive maturity assessment base don ARMA International’s best practices.

Learn More

Technical Account Management

enChoice Technical Account Managers develop a deep understanding of your environments and applications.

Learn More

Fast & Easy

“It’s been a pleasure and great experience. Quite frankly refreshing to see a company truly dedicated to the clients’ needs, no matter what the size of the company.”

Client Focused

“It’s been a pleasure and great experience. Quite frankly refreshing to see a company truly dedicated to the clients’ needs, no matter what the size of the company.”

Quality Matters

“It’s been a pleasure and great experience. Quite frankly refreshing to see a company truly dedicated to the clients’ needs, no matter what the size of the company.”

Extra Mile

“It’s been a pleasure and great experience. Quite frankly refreshing to see a company truly dedicated to the clients’ needs, no matter what the size of the company.”

24/7

“It’s been a pleasure and great experience. Quite frankly refreshing to see a company truly dedicated to the clients’ needs, no matter what the size of the company.”

Minimal Downtime

“It’s been a pleasure and great experience. Quite frankly refreshing to see a company truly dedicated to the clients’ needs, no matter what the size of the company.”

The benefits of Support Services

The benefits of enChoice Managed Services for Content Services, include:

Lower cost and improve efficiency

enChoice Managed Services helps you drive down operational costs and enables investment. while allowing your internal resources to focus on the strategic initiatives that are critical to the success of your business. We consistently see significant cost savings of 50% or more vs. alternative solutions.

Gain access to expert talent and skills

enChoice Managed Services are delivery by experienced. certified and highly skilled systems engineers. We provide a single point of contact for all of your issues. giving you greater access to talent and skills with a variety of expertise and industry knowledge.

Transform your ECM/ERM to the cloud

enChoice Managed Services Enable companies to transform to CLOUD systems such as infrastructure as a service (laaS)/Platform as a Service (PaaS).

Mitgate risk and increase agility

enChoice Managed Services help companies mitigate the risks of new technologies. provide greater agility to meet client needs by streamlining application implementation. increasing operational efficiencies. and ensuring consistent delivery of services.

Lower cost and improve efficiency

enChoice Managed Services helps you drive down operational costs and enables investment. while allowing your internal resources to focus on the strategic initiatives that are critical to the success of your business. We consistently see significant cost savings of 50% or more vs. alternative solutions.

Gain access to expert talent and skills

enChoice Managed Services are delivery by experienced. certified and highly skilled systems engineers. We provide a single point of contact for all of your issues. giving you greater access to talent and skills with a variety of expertise and industry knowledge.

Transform your ECM/ERM to the cloud

enChoice Managed Services Enable companies to transform to CLOUD systems such as infrastructure as a service (laaS)/Platform as a Service (PaaS).

Mitgate risk and increase agility

enChoice Managed Services help companies mitigate the risks of new technologies. provide greater agility to meet client needs by streamlining application implementation. increasing operational efficiencies. and ensuring consistent delivery of services.

Fast & Easy

“It’s been a pleasure and great experience. Quite frankly refreshing to see a company truly dedicated to the clients’ needs, no matter what the size of the company.”

Client Focused

“It’s been a pleasure and great experience. Quite frankly refreshing to see a company truly dedicated to the clients’ needs, no matter what the size of the company.”

Quality Matters

“It’s been a pleasure and great experience. Quite frankly refreshing to see a company truly dedicated to the clients’ needs, no matter what the size of the company.”

Extra Mile

“It’s been a pleasure and great experience. Quite frankly refreshing to see a company truly dedicated to the clients’ needs, no matter what the size of the company.”

24/7

“It’s been a pleasure and great experience. Quite frankly refreshing to see a company truly dedicated to the clients’ needs, no matter what the size of the company.”

Minimal Downtime

“It’s been a pleasure and great experience. Quite frankly refreshing to see a company truly dedicated to the clients’ needs, no matter what the size of the company.”

IBM License Management Tool (IMLT) as a Service

Optimize Your IBM Software Management with Our IMLT Lite Managed Services: Streamline License Oversight and Ensure Compliance

Our Managed Services for IBM License Management Tool (IMLT) Lite is designed to help organizations effectively manage their IBM software licenses with ease and efficiency.

By leveraging our expertise and streamlined approach, we provide a cost-effective solution to optimize software usage, simplify administrative tasks, and ensure IBM compliance reporting.

The benefits of enChoice IBM License  Management Tool (IMLT) as a Service

Compliance Assurance

Maintain your compliance with IBM licensing agreements, reducing the risk of non-compliance penalties.

Cost Efficiency

Optimize your software license usage to minimize unnecessary expenses and maximize your IT budget.

Expert Management

Rely on our experienced professionals to manage ILMT Lite, allowing your team to focus on core business activities.

Seamless Integration

Ensure a smooth ILMT Lite implementation with minimal impact on your day-to-day operations.

Lower cost and improve efficiency

enChoice Managed Services helps you drive down operational costs and enables investment. while allowing your internal resources to focus on the strategic initiatives that are critical to the success of your business. We consistently see significant cost savings of 50% or more vs. alternative solutions.

Gain access to expert talent and skills

enChoice Managed Services are delivery by experienced. certified and highly skilled systems engineers. We provide a single point of contact for all of your issues. giving you greater access to talent and skills with a variety of expertise and industry knowledge.

Transform your ECM/ERM to the cloud

enChoice Managed Services Enable companies to transform to CLOUD systems such as infrastructure as a service (laaS)/Platform as a Service (PaaS).

Mitgate risk and increase agility

enChoice Managed Services help companies mitigate the risks of new technologies. provide greater agility to meet client needs by streamlining application implementation. increasing operational efficiencies. and ensuring consistent delivery of services.

Fast & Easy

“It’s been a pleasure and great experience. Quite frankly refreshing to see a company truly dedicated to the clients’ needs, no matter what the size of the company.”

Client Focused

“It’s been a pleasure and great experience. Quite frankly refreshing to see a company truly dedicated to the clients’ needs, no matter what the size of the company.”

Quality Matters

“It’s been a pleasure and great experience. Quite frankly refreshing to see a company truly dedicated to the clients’ needs, no matter what the size of the company.”

Extra Mile

“It’s been a pleasure and great experience. Quite frankly refreshing to see a company truly dedicated to the clients’ needs, no matter what the size of the company.”

24/7

“It’s been a pleasure and great experience. Quite frankly refreshing to see a company truly dedicated to the clients’ needs, no matter what the size of the company.”

Minimal Downtime

“It’s been a pleasure and great experience. Quite frankly refreshing to see a company truly dedicated to the clients’ needs, no matter what the size of the company.”

Products we manage

Learn More About Managed Services for our other products

IBM FileNet P8

IBM Image Services

IBM FileNet Capture

IBM CM8

IBM Content Manager OnDemand (CMOD)

Rocket (Formerly ASG) Mobius ViewDirect

Opentext

IBM Datacap

Tungsten (Kofax) Products

System HealthChecks

Are your Capture and Content Management systems running at optimal performance? Answer a few questions and get a custom report on the health of your systems.

Start your HeathCheck  Assessment Now

Cloud Hosting for IBM Content Solutions

Driving modernization with flexible, scalable cloud solutions that boost efficiency and innovation for you IBM Content and Capture Platforms.

The advantages of the cloud are numerous, but it is critical to ensure your content and workloads are optimized, protected, and continue to meet compliance standards. Keeping your cloud environment in top shape takes time, resources, and specialized knowledge.

Don’t go it alone.

We manage your entire Enterprise Content Solution, not just your cloud environment.

With enChoice Cloud Hosting solutions, we’ll ensure your systems run smoothly, handle upgrades, and quickly fix any issues that might pop up. We have access to the latest tools and technologies, which means you get all the benefits of innovation without all the hassle.

By leveraging our deep experience in cloud and IBM Content and Capture Solutions, you’ll achieve greater efficiency and reduce operational costs. Gain the ability to scale your content management systems as your business grows, all while maintaining enterprise-grade security and compliance.

The enChoice Cloud  Hosting Difference

Our dedicated Cloud Services experts do more than just host your system, we deliver full-service management.

Support and Maintenance

Our full-service support and maintenance of your cloud hosted solution including upgrades, patching, performance tuning, and maintenance of the Operating System, Database, and IBM Content and Capture applications.

Security & Compliance

You can rest easy with enChoice Cloud Services managing the security and compliance requirements of your system. We are SOC2 Type II Certified and HIPAA Compliant.

System Monitoring and Threat Detection

Our 24/7 Real-Time system monitoring of your applications and infrastructure provides us with early warning so that we can intercept any issues on the system before you are even aware of them. We also use our Managed Detection and Response platform to watch for any external threats!

Risk Management

enChoice Cloud Services takes the risk out of managing your and IBM Content and Capture applications. We regularly patch your systems, perform backups, and provide for your disaster recovery (DR) needs.

Lower cost and improve efficiency

enChoice Managed Services helps you drive down operational costs and enables investment. while allowing your internal resources to focus on the strategic initiatives that are critical to the success of your business. We consistently see significant cost savings of 50% or more vs. alternative solutions.

Gain access to expert talent and skills

enChoice Managed Services are delivery by experienced. certified and highly skilled systems engineers. We provide a single point of contact for all of your issues. giving you greater access to talent and skills with a variety of expertise and industry knowledge.

Transform your ECM/ERM to the cloud

enChoice Managed Services Enable companies to transform to CLOUD systems such as infrastructure as a service (laaS)/Platform as a Service (PaaS).

Mitgate risk and increase agility

enChoice Managed Services help companies mitigate the risks of new technologies. provide greater agility to meet client needs by streamlining application implementation. increasing operational efficiencies. and ensuring consistent delivery of services.

Fast & Easy

“It’s been a pleasure and great experience. Quite frankly refreshing to see a company truly dedicated to the clients’ needs, no matter what the size of the company.”

Client Focused

“It’s been a pleasure and great experience. Quite frankly refreshing to see a company truly dedicated to the clients’ needs, no matter what the size of the company.”

Quality Matters

“It’s been a pleasure and great experience. Quite frankly refreshing to see a company truly dedicated to the clients’ needs, no matter what the size of the company.”

Extra Mile

“It’s been a pleasure and great experience. Quite frankly refreshing to see a company truly dedicated to the clients’ needs, no matter what the size of the company.”

24/7

“It’s been a pleasure and great experience. Quite frankly refreshing to see a company truly dedicated to the clients’ needs, no matter what the size of the company.”

Minimal Downtime

“It’s been a pleasure and great experience. Quite frankly refreshing to see a company truly dedicated to the clients’ needs, no matter what the size of the company.”

Take Advantage   of our Cloud   Hosting Expertise

With all the details to consider regarding your IBM FileNet Content Manager, Image Services (IS), Datacap, and IBM Content Manager OnDemand (CMOD) environments, why not take advantage of our deep expertise?

IBM Experts

As a Gold IBM Business Partner for over 30 years, our enChoice Cloud Services will help you maximize your investment in IBM FileNet Content Manager, Image Services (IS), Datacap, and IBM Content Manager OnDemand (CMOD).

Migration Specialists

Migrating to the Cloud can seem daunting, requiring time, resources, and specialized knowledge to ensure a smooth transition. Our team of experts will ensure your smooth transition to the cloud while minimizing downtime.

White Glove Service

We manage secure cloud environments, ensuring high availability, performance, and smooth upgrades. Our hosting and security solutions deliver the reliability, scalability, and flexibility needed to maintain business continuity and safeguard your assets.

As a Gold IBM Business Partner for over 30 years, enChoice will help  you maximize your investment in Business Process Automation.

IBM CP4BA: Considering a Move to Containers?

By leveraging the power of containerized CP4BA and FileNet, we’re not just keeping up with the future – we’re helping our customers shape it.

IBM's support for CP4BA and FileNet on containers in 2019 marked a transformative shift, offering dynamic scalability, efficient updates, and minimal disruptions.

enChoice was an early adopter of containers and today, we have successfully deployed CP4BA and FileNet on:

  • Azure Red Hat OpenShift (ARO),
  • On-Prem Red Hat OpenShift , and
  • Amazon Elastic Kubernetes Service (Amazon EKS).

Our experience ensures we can provide tailored solutions to fit your unique needs, and our Managed Services offers relief to your internal team.

Let’s Talk Cloud

If you’re looking to take the hassle out of managing your cloud content platforms or want to make the leap to the cloud seamlessly, enChoice Cloud Services has you covered. Contact us and learn how our experts can help streamline your migration and keep your systems running smoothly.

Start your HeathCheck Assessment Now

Information Governance & Records Management

A robust Information Governance and Data Minimization strategy is crucial for ensuring accurate and reliable AI-driven outcomes.

By effectively managing and organizing your data, you not only improve AI performance but also reduce risks associated with data privacy and compliance.

Implementing these strategies helps streamline decision-making, enhances data quality, and ensures that your AI systems are operating with the most relevant and necessary information, leading to more trustworthy insights and smarter business outcomes.

Explore Our Information Governance & Records Management Services

Gain Control of Your Information

AI depends on accurate, well-structured data to perform effectively, and poor governance can lead to inefficiencies, security risks, and regulatory issues. Our certified experts, backed by strong ties to industry thought leaders, bring years of experience in Information Governance. We'll help you navigate the complexities of IG, including data minimization from creation to disposal, ensuring your processes are efficient, secure, and compliant.

Talk with and IG Expert

How Mature is your IG Strategy?

The first step in building a strong Information Governance (IG) strategy is understanding your current standing. enChoice’s Information Governance Maturity Assessment (IGMA) provides a comprehensive, best-practice-driven evaluation of your organization’s IG maturity. It offers a detailed report covering seven key areas, an overall average score, and a summary explaining the rankings. This holistic, standards-based assessment serves as a valuable benchmark to refine or develop your IG strategy.

Get Started Today

Gain Control of Your Information

AI depends on accurate, well-structured data to perform effectively, and poor governance can lead to inefficiencies, security risks, and regulatory issues. Our certified experts, backed by strong ties to industry thought leaders, bring years of experience in Information Governance. We'll help you navigate the complexities of IG, including data minimization from creation to disposal, ensuring your processes are efficient, secure, and compliant.

Talk with and IG Expert

Recruitment and Onboarding

Process Automation Component: Automates the scheduling of interviews, the collection of application documents, and the onboarding process.

AI Component: Screens resumes, matches candidates to job descriptions, and even predicts candidate success based on historical hiring data.

Invoice Processing and Reconciliation

Process Automation Component: Handles the extraction and input of invoice data into accounting systems, processes payments, and updates records.

AI Component: Uses machine learning algorithms to detect anomalies, verify invoice accuracy, and predict cash flow trends based on historical data.

Regulatory Reporting and Monitoring

Process Automation Component: Automates the collection and submission of compliance documents and reports.

AI Component: Uses machine learning to analyze and identify potential compliance risks, flagging irregularities and ensuring adherence to regulations.

Marketing Automation

Process Automation Component: Automates the scheduling and distribution of marketing content across various channels.

AI Component: Analyzes customer behavior and engagement data to personalize content, target specific customer segments, and optimize campaign performance.

Sales Reporting and Insights

Process Automation Component: Collects and compiles sales data into reports.

AI Component: Analyzes sales trends, forecasts future performance, and provides insights into sales strategies and market opportunities.

Inventory and Order Management

Process Automation Component: Automates inventory tracking, order processing, and stock level updates.

AI Component: Uses predictive analytics to forecast demand, optimize inventory levels, and suggest order quantities to prevent stockouts or overstocking.

IT Incident Response and Troubleshooting

Process Automation Component: Automates routine IT tasks such as system monitoring and incident reporting.

AI Component: Uses predictive analytics to identify potential issues before they arise and employs machine learning to troubleshoot and resolve incidents efficiently.

Customer Service

Process Automation Component: Automates responses to common customer inquiries and handles routine support tasks.

AI Component: Uses natural language processing (NLP) to understand and respond to complex customer queries, providing personalized and contextually relevant responses.

Fast & Easy

“It’s been a pleasure and great experience. Quite frankly refreshing to see a company truly dedicated to the clients’ needs, no matter what the size of the company.”

Client Focused

“It’s been a pleasure and great experience. Quite frankly refreshing to see a company truly dedicated to the clients’ needs, no matter what the size of the company.”

Quality Matters

“It’s been a pleasure and great experience. Quite frankly refreshing to see a company truly dedicated to the clients’ needs, no matter what the size of the company.”

Extra Mile

“It’s been a pleasure and great experience. Quite frankly refreshing to see a company truly dedicated to the clients’ needs, no matter what the size of the company.”

24/7

“It’s been a pleasure and great experience. Quite frankly refreshing to see a company truly dedicated to the clients’ needs, no matter what the size of the company.”

Minimal Downtime

“It’s been a pleasure and great experience. Quite frankly refreshing to see a company truly dedicated to the clients’ needs, no matter what the size of the company.”

Watch the Video:

enChoice’s Information Governance Maturity Assessment

Our results speak
for themselves

Having measured customer satisfaction on a quarterly basis since 2003, our Managed Services have consistently achieved an average satisfaction rating of 9.5 out of a possible 10 points.

Our results speak
for themselves

Having measured customer satisfaction on a quarterly basis since 2003, our Managed Services have consistently achieved an average satisfaction rating of 9.5 out of a possible 10 points.

9.5

out of 10 Customer
Satifaction Rating

Fast & Easy

“It’s been a pleasure and great experience. Quite frankly refreshing to see a company truly dedicated to the clients’ needs, no matter what the size of the company.”

Client Focused

“It’s been a pleasure and great experience. Quite frankly refreshing to see a company truly dedicated to the clients’ needs, no matter what the size of the company.”

Quality Matters

“It’s been a pleasure and great experience. Quite frankly refreshing to see a company truly dedicated to the clients’ needs, no matter what the size of the company.”

Extra Mile

“It’s been a pleasure and great experience. Quite frankly refreshing to see a company truly dedicated to the clients’ needs, no matter what the size of the company.”

24/7

“It’s been a pleasure and great experience. Quite frankly refreshing to see a company truly dedicated to the clients’ needs, no matter what the size of the company.”

Minimal Downtime

“It’s been a pleasure and great experience. Quite frankly refreshing to see a company truly dedicated to the clients’ needs, no matter what the size of the company.”

Fast & Easy

“It’s been a pleasure and great experience. Quite frankly refreshing to see a company truly dedicated to the clients’ needs, no matter what the size of the company.”

Client Focused

“It’s been a pleasure and great experience. Quite frankly refreshing to see a company truly dedicated to the clients’ needs, no matter what the size of the company.”

Quality Matters

“It’s been a pleasure and great experience. Quite frankly refreshing to see a company truly dedicated to the clients’ needs, no matter what the size of the company.”

Extra Mile

“It’s been a pleasure and great experience. Quite frankly refreshing to see a company truly dedicated to the clients’ needs, no matter what the size of the company.”

24/7

“It’s been a pleasure and great experience. Quite frankly refreshing to see a company truly dedicated to the clients’ needs, no matter what the size of the company.”

Minimal Downtime

“It’s been a pleasure and great experience. Quite frankly refreshing to see a company truly dedicated to the clients’ needs, no matter what the size of the company.”

Case Study

Just 3 months to build a game-changing solution.

enChoice’s intelligent process automation solutions seamlessly connects your content across systems and workflows to improve efficiency and empower your employees to do more meaningful work.

Let’s Talk About Your Next Success Story

Managed Services  Webinars & Videos

All Videos and Webinars View all


Videos and Webinars

Predictable Costs of OwnershipThrough Managed Services

Blog

IBM’s Sub-Capacity Licensing Updates - What You Need to Know

White Papers

Your Free Guide to Mapping Out Your Businesses AI Journey

Have questions not in the FAQs? Reach out and one of our Solution Specialists can help answer them.

Contact us

Frequently Asked Questions

Want to Know More About
enChoice Managed Services?